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Motor Insurance Claim Process

Step 1: Register your claim:- To register your claim on the phone, please dial our Toll Free Number: 1800-209-5858

You will need to provide:

Contact Number Engine and Chassis Number Accident date and time
Description and location of the accident Vehicle inspection address Km. reading

Once the claim is registered, the customer support executive will provide you with a Claim Reference Number. You will be updated through SMS at every stage of the claim OR you can call on our Toll Free Number and quote the Claim Reference Number to know the status of your claim.

Step 2: Send your Vehicle for Repair

In case of an accident: Take your vehicle to the garage (if movable) or have it towed to avoid further damage.

In case of a theft claim : File a police complaint immediately in writing and inform us on our Toll Free Number. If your vehicle isn't found within 90 days, ask the police to issue you a Non-Traceable Report. This is an undertaking given by the police that they are yet to find your vehicle; you need to submit this report to us. We start the claim process after this.

Step 3: Survey and Claim Settlement

Documents Required : Submit the copy of documents to the garage / dealer and get it verified with the originals. For the list of documents required to process the claim, please refer to the checklist above.

Claim Settlement :

After completion of repair at a preferred garage we will make payment directly to the garage. You will only have to pay the excess as mentioned in the policy and the depreciation value, salvage etc. as informed by the surveyor.

Please fill the required claim form below, based on the nature of your claim.

Motor Claim Form

Claim for accidental damages Claim for Theft cases
Claim form duly filled and signed by the insured Claim form duly filled and signed by the insured
Proof of insurance Policy Original Policy document
Copy of Registration Book, Tax Receipt Original Registration Book/Certificate and Tax Payment Receipt
Copy of Motor Driving License of the person driving the vehicle at the time Previous insurance details - Policy No, insuring Office/Company, period of insurance
Police Panchanama /FIR ( In case of Third Party property damage /Death / Body injury) All the sets of keys/Service Booklet/Warranty Card
Estimate for repairs from the repairer where the vehicle is to be repaired Police Panchanama / FIR and Final Investigation Report
Repair Bills and payment receipts after the job is completed Acknowledged copy of letter addressed to RTO intimating theft and making vehicle "NON-USE"
Claims Discharge Cum Satisfaction Voucher signed across a Revenue Stamp Form 28, 29 and 30 signed by the insured Letter of Subrogation
Consent towards agreed claim settlement value from you and Financer
NOC of the Financer if claim is to be settled in your favor
Blank and undated "Vakalatnama"
Claim Discharge Voucher signed across a Revenue Stamp

For any further assistance, please contact us on:

Toll Free Number: 1800-313-3211
E-mail: customercare@tata-aig.com